Charles Dickens to London clockmaker John Bennett:

My Dear Sir — Since my hall clock was sent to your establishment to be cleaned it has gone (as indeed it always has) perfectly well, but has struck the hours with great reluctance; and, after enduring internal agonies of a most distressing nature, it has now ceased striking altogether. Though a happy release for the clock, this is not convenient to the household. If you can send down any confidential person with whom the clock can confer, I think it may have something on its works that it would be glad to make a clean breast of.

W.S. Gilbert to the Times:

Sir, — Allow me to corroborate Dean Gregory’s statement as to the degeneration that has overtaken a company [the London and Northwestern Railway] which, until recently, was justly regarded as a pattern to all other lines in the matter of punctuality and rapidity of despatch. … In the face of Saturday the officials of the company stand helpless and appalled. This day, which recurs at stated and well-ascertained intervals, is treated as a phenomenon entirely outside the ordinary operations of nature, and, as a consequence, no attempt whatever is made to grapple with its inherent difficulties. To the question, ‘What has caused the train to be so late?’ the officials reply, ‘It is Saturday’ — as who should say, ‘It is an earthquake.’

Mark Twain to a gas and electric lighting company in Hartford, Conn.:

Gentlemen, — There are but two places in our whole street where lights could be of any value, by any accident, and you have measured and appointed your intervals so ingeniously as to leave each of those places in the centre of a couple of hundred yards of solid darkness. When I noticed that you were setting one of your lights in such a way that I could almost see how to get into my gate at night, I suspected that it was a piece of carelessness on the part of the workmen, and would be corrected as soon as you should go around inspecting and find it out. My judgment was right; it is always right, when you are concerned. For fifteen years, in spite of my prayers and tears, you persistently kept a gas lamp exactly half way between my gates, so that I couldn’t find either of them after dark; and then furnished such execrable gas that I had to hang a danger signal on the lamp post to keep teams from running into it, nights. Now I suppose your present idea is, to leave us a little more in the dark.

Don’t mind us — out our way; we possess but one vote apiece, and no rights which you are in any way bound to respect. Please take your electric light and go to — but never mind, it is not for me to suggest; you will probably find the way; and any way you can reasonably count on divine assistance if you lose your bearings.

S.L. Clemens.